The Community is a never-ending haven of collaborative threads that capture learning, discovery, and growth. The Community Team organizes and maintains over 4,200 guides for the users of Canvas, Mastery, Elevate, Impact, and LearnPlatform. It also moderates product-specific question forums, many user and special interest groups, blogs, Instructure Live, and Canvas Network.
As a team, we acknowledge that we couldn't accomplish the things we do without the 2.3-million Community members actively creating content while building connections between people, classroom goals, and learning opportunities. To help put the amount of teamwork that went into building the Community’s resources in perspective, last year, over 50,900 people visited the Community daily and contributed to nearly 6,000 new questions. (If you're curious to see more of these outstanding stats, see our 2024 Recap!) While we often don’t pause to shine a spotlight on ourselves, we’d like to introduce you to our team – the incredible group of individuals who work behind the scenes to make the Instructure Community the awesome place it is, somewhere where we hope you feel welcomed and supported.
What does the Community Team Do?
tl:dr – lots of things with lots of care.
Instructure’s Community Team is part of Instructure’s Customer Experience. We manage and update thousands of guides, help answer countless user questions, help communicate product changes, and facilitate opportunities for customers and Instructure employees to connect and learn from one another. Great learning happens within the Community every day.
We love it here, and we hope you do too!
What’s our Purpose?
There’s one statement that unifies our team: Inspiring every Instructure user to take charge of their success with resources, self-support tools, and a thriving relationship network.
This mission statement motivates us to keep high-quality technical support at the heart of the resources we build and the learning opportunities we develop. More than anything, we hope that the Community is a place where people find the confidence to fuel their own passion for learning and the tools to build a meaningful and personal collection of resources and a professional network that helps them do incredible things in the classroom - no matter their role.
Our 2025 Goals:
- Be the Community customers, peers, and competitors envy for innovation, usability, and industry trend-setting.
- Be the heart of customer voracity through opportunities of learning, advocacy, and relationships.
- Be the source of content that inspires action, creates value, and deepens understanding.
Who makes up the Community Team?
Who are we? A dedicated group of 12 enthusiastic individuals who want to make the experience with Instructure’s products as positive as possible. We’re people who value personalized learning experiences, genuine communication, and honest relationships.
If you're hoping to spot us, look for the little panda on some user profiles. That’s us! You can see the role Community Team proudly displayed next to the avatar as well.
Within the Community Team, there are actually two smaller teams, grouped by emphasis - Operations and Content. We love this approach because it lets us focus on and specialize in specific aspects of the entire Community experience - documentation, releases, support questions, and engagement - while collaboratively ensuring that you have the best possible resources and opportunities in the Community.
Community Operations |
Community Content |
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Renee Carney • @Renee_Carney |
Naomi Petty • @Naomi Manager, Community Content Joined Instructure: August 2018 |
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Nathan Atkinson • @nathanatkinson |
Katie Metz • @KathrynMetz Sr. Community Content Analyst Joined Instructure: June 2022 |
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Kristin Lundstrum • @KristinL |
Heather Ahern • @HeatherAhern Sr. Community Content Analyst Joined Instructure: August 2021 |
| Alli Foote • @AlliFoote Sr. Community Content Analyst Joined Instructure: March 2012 |
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| Ina Lizardo • @InaLizardo Documentation Specialist Joined Instructure: July 2024 |
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| Alex Young • @AlexanderYoung1 Documentation Specialist Joined Instructure: July 2024 |
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| Nichole Dizon • @NicholeDizon Documentation Specialist Joined Instructure: September 2024 |
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| El Rabe • @ElRabe Documentation Specialist Joined Instructure: September 2024 |
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| Rielee Velasco • @RieleeVelasco Documentation Specialist Joined Instructure: September 2024 |
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| Angel Amargo • @AngelAmargo Documentation Specialist Joined Instructure: October 2024 |
