[ARCHIVED] Canvas Email Address Problem

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toby88
Community Novice

I'm am a teacher of a class that requires participation from many other teachers.  While entering them into Canvas Module via "+ People", I get a message that indicates that Canvas can't find matches for the email addresses below (see attachment for screen shot).  I had this problem on approximately 4 out of 25 email addresses I submitted.   I have verified their email addresses and they appear to be correct or at least they work in Google Mail.

Could this have something to do with a mismatch between a Canvas Profile email address and their google account email address? 

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1 Solution
lph
Community Champion

Hi Ervin,

Do these teachers have accounts in Canvas? 

If the teacher doesn't have an account in the FFT accounts (Free For Teacher) then what you describe happens. Don't worry. They'll get their email invitation, create their account, then accept the course enrollment.  

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