Change the Email header

[analyticalminds]

When I enroll any user the invitation email is sent as Canvas Free for Teachers which isn't leaving a good impression, how can I change that to my email address instead of canvas?

[Chris_Hofer · Accepted solution]

@analyticalminds ...

I do not think this is possible, unfortunately.  There is no "admin" functionality in Free For Teachers (FFT) version of Canvas, so you wouldn't be able to do this.  Further, I'm not sure this is even possible in the paid version of Canvas.  I know that you can change the name of who it comes from at an account level (for example, if you wanted it coming from your school's name instead of Instructure, you can change that name), but it still comes from notifications@instructure.com.

[analyticalminds]

Hi Chris,

Thanks for answering the question but I'm not able to see this page you have shared on my account. Please see the attached image of the settings page on my account. I don't have these options.

Regarding the change in email address and name, I know for sure it's possible as I'm a Instructor with one of the Indian Online education provider and they use Canvas and their notification emails come by their name and no-reply address of their own.

If possible, please share the steps to get to the page you mentioned in your response from the Dashboard.

Thanks in advance!

[Chris_Hofer]

Hi @analyticalminds ...

The image I shared with you earlier is from a different Canvas environment where I have administrator access.  So, since you are using a FFT account, you would not have access to that screen that I shared.  This is the Guide for Canvas administrators:

How do I change the sender name in account email n... - Instructure Community (canvaslms.com)

Again, keep in mind that if a Canvas admin chooses to use the second option to use a custom name, it most likely would not be the name of an actual person...but rather the name of the school.  This is because when course invitations are sent, it would display the school name instead of your name.  You wouldn't want your name here since these invites apply to all courses/instructors at your school...not just your courses.

I'm guessing this is where you may have seen this in your own example...unless they somehow figured out something different than what I've described above.

Hope this helps.

[analyticalminds]

Hello,

Thanks for sharing the detailed response.

As a FFT account, I don't have the administrator access to change the name and yes I would like to change it for the entire account to a School name and not on the personal name.

Please help me how to change the name to School name (I'm okay with instructure email address) with a FFT account as I don't see that administrator option.

Thanks

[Chris_Hofer]

@analyticalminds ...

As I mentioned in my initial response to you, I don't think this is possible...as I'm not aware of any settings you could change to make what you want happen.  Sorry that I don't have better news for you.