Free Teacher Account - Login Error "Failed to fetch"

[JessieFalabella]

Since the transition to the new login interface, I keep getting an error that says "failed to fetch," I have to click on Browse Courses to get to my dashboard. I tried to log in with Google using the same email address as the account I already created, and it went to a brand new account. 

Is anyone else getting this error? Is there something I am missing to get this to work correctly?

[dbrace]

Hi @JessieFalabella,

When I created my Free For Teacher user account, which was back in 2018, at https://canvas.instructure.com/login I did not associate my user account with any of the other login/authentication options and I am able to still log into it since the recent changes.

I have reached out to a contact at Instructure and asked them to look into this.

-Doug

[masantos]

Hi @JessieFalabella 

I recommend contacting Canvas Support to look into your issue. 

[dbrace]

Thanks for mentioning that @masantos. I was just going to do the same!

-Doug

[JessieFalabella]

I am stilling having this issue. Here is the screen shot, any ideas? 

[dbrace · Accepted solution]

Thank you for that screenshot, @JessieFalabella.

I do not have any answer for you and I would recommend that you send an email (from that email address) to support@instructure.com.

Be a clear as possible about needing help logging to your Canvas Free for Teachers account at https://canvas.instructure.com/login and provide this screenshot.

Hopefully they will help you.

-Doug