Help with Account Access and Duplicate Account on Canvas Free-for-Teacher

[maltiyev]

Hello,

I originally created a Free-for-Teacher Canvas account using Google Sign-In with a personal email address, so I never set a password. Later, I added my school email to that account so I could log in on school Chromebooks, since they only allow sign-in with school accounts.

However, when I tried to log in with my school email on a school Chromebook, it created a completely new Canvas account instead of giving me access to my original one.

I’d like help with two things:

1. Setting a password for my original account so I can log in without using Google Sign-In.

2. Deleting the duplicate account that was created using my school email.

Is there any way someone could assist with this?

Thank you!

[NoahBoswell · Accepted solution]

Hi there @maltiyev ,

Would you please email community@instructure.com with your information so you can be assisted with this matter?

Thank you!
Noah

[LoriSchur]

laschur@callutheran.edu

[NoahBoswell]

Hi @LoriSchur ,

May you please send your information as well as your request to community@instructure.com? Thank you.