Unconclude FFT course

[D_Snow]

I've found the instructions to unconclude a course in the paid version of Canvas. However, it requires admin access, and I don't see the same options in my FFT account.

Is it possible to unconclude a FFT course?

[KristinL · Accepted solution]

Hi @D_Snow - For this particular request, please contact Canvas Support. They should be able to help you. How do I contact Canvas Support? 

[kendra_uh]

Hello @KristinL - I reviewed the "How do I contact Canvas Support" webpage but it seems like there is no option for the Free-For-Teacher (FFT) account users.  I also had to this question about how to unconclude a course from the FFT account.  Are there any other resources for FFT users in regards to this topic?

[greydon]

Hello @kendra_uh 

Users with FFT accounts can still contact Canvas Support but it is via email and can tend to take a longer turn around time than regular schools or institutions with live phone or chat support. You are welcome to email community@instructure.com and it can be looked into further for you. Realistically, Canvas should be able to unconclude a course for you if you can provide the URL to your course. Please feel free to email there directly and we should be able to assist you.