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Formatting of Announcement Notifications

Formatting of Announcement Notifications

(10)
It would be great to see more information in the announcement email notifications. At the moment, the formatting and images are all stripped from the notifications. The email notification also does not include information on who posted the announcement- it would be great if they included the poster and even the profile pic by default.

 

Could we please maintain formatting and images in email announcement notification?

49 Comments
Renee_Carney
Community Team
Community Team

This idea has moved to the next stage and will be open for voting among the Canvas Community, from Wed. March 2, 2016 - Wed. June 1, 2016.

Check out this doc for additional details about how the voting process works!

milesl
Adventurer

Is formatting always stripped? I have inconsistent results.

Sometimes I get formatting:

http://i.imgur.com/JMSyX1V.png

sometimes not:

http://i.imgur.com/O4rkyzv.png

Unfortunately, the latter is the one I sent to 150 students just now.

Would love to see this happen around this. Maybe an ability to preview announcements?

milesl
Adventurer

Hi  @kmeeusen ​, I'm not sure I follow:

Both of those posts were created using the rich text editor. They contain line breaks created by hitting return. In the former case, those line breaks were kept in the announcement, in the latter they were stripped out.

kmeeusen
Community Coach
Community Coach

Miles:

Of course you don't follow, and that is because I misread what you were asking, and that's what I get for being in a hurry. Or rather, what you got because I am reading challenged. many apologies for the confusion.

KLM

djmoore3
Community Member

I am also wondering about this stripping of formatting in email announcements. Is there no way to even add a line break in emails? Or would it be possible to preview announcements before sending? This seems like very rudimentary functionality that Canvas should have...

jthoms
Community Member

So many of our faculty have complained about this problem that we have used JavaScript to include the following warning at the bottom of the Announcement creation page:

Note: Attachments, and formatting such as embedded videos/images/tables do not always appear in e-mail notifications of announcements. Use the Insert Content menu on the right to add links to course materials/files.

JACOBSEN_C
Explorer III

This is an issue at our school too.  Maybe the link can be larger and one of the first things seen in the email.  The notification email including full HTML of the announcement would be great.

keyaiko
Community Member

Those of you voting for this feature might also want to look at a similar feature request that is up for voting as well

milesl
Adventurer

Announcements are still having their formatting stripped. The preview does not resemble the message students receive.

Here's a message that went out to 250 students, all crammed into a single ball of text:

screenshot

GGummess
Surveyor

This issue jumped up and bit me in the posterior, now that I'm taking a class as a doctoral student, and the only notification I got from the professor that he made an announcement was " the only notification I got in Canvas was "USF Canvas <notifications@instructure.com>"" in my email.  It would absolutely benefit me to see the word "Announcement" in the subject field at least. 

Glen

cward
Instructure
Instructure

We'll be shelving this idea at this point. As much as this makes sense, HTML support for email is really tricky to get right, and the team's pipeline is overflowing.

RobDitto
Navigator

Chris, thanks for this unfortunate news. Can you tell us more about what you mean by the team whose pipeline is overflowing? Did Announcements, as a Product area, get reassigned to the Canvas Data team (I know you as the manager of that product)?

cward
Instructure
Instructure

 @RobDitto ​, I also oversee the communications and admin functionality of Canvas, which this falls under. That team's pipeline is full of goodies you'll see much more about in the next little while, and I want to keep them focused on delivering solutions to pressing issues related to large courses.

RobDitto
Navigator

Thanks, Deactivated user​, I appreciate the clarification! My institution can definitely use anything that's in the works for large course support.

As you can see from this and the many other popular Announcements ideas, a lot of us are looking forward to when that feature can get some Product love.

jdiehl
Community Member

In regards to formatting of the Announcements, I suggest we change the order of the Subject line.  Presently, the layout is: Title: Course Name.  I think it would be helpful if the order were reversed.  This would allow students to more easily identify the nature and content of the email in their Inbox display, and hopefully make it less likely to be overlooked.  It is also likely to help some email filters work more accurately, for those who use them to organize their mailbox.  

Also, given how subject lines are occasionally truncated depending on the user's view, magnification, etc. on whatever media they are using, it would be a lot more helpful if the course name, especially if limited to a few characters, were to appear prior to the announcement's title for easier identification.

szfavori
Community Member

Just keeping line breaks in place would be an adequate solution.  E-mail notifications of announcements need not be fancy but they should at least be readable.

bryan_lakatos
Surveyor

I second the inclusion of basic line breaks. Can we get any update on this? We're approaching a year since the decision to "shelve" this issue was announced. 

Pretty please... Smiley Wink

bryan_lakatos
Surveyor

Replying to my own comment here: in case it helps anyone else who finds this thread, what turned out to be our problem was copying / pasting content into the Canvas composer from another source. We tested both Gmail and a Google Doc as sources, and they both looked fine in the Canvas composer but got malformatted when the notification email was delivered. Pasting content in as "plain text" (or composing directly in the Canvas composer) alleviated the formatting issues in our notification emails.

Hope this helps someone!

scottdennis
Community Team
Community Team

Hey Bryan,

Washing hidden formatting out of content composed in a word processor or other composer either by pasting w/o formatting or by copying into a text editor and then copying from there are both good ideas with LMS rich content editors in general.  I'm glad you found this solution.

thompsli
Learner II

I have proposed a simpler, interim solution here: https://community.canvaslms.com/ideas/10870-include-alt-text-for-images-in-emailed-announcement-noti... since implementation of this Idea seems stalled.