When you're logged into your account, there is an orange "?" button which opens up support articles. You can move it up and down on the page, but there is no "X" to hide it from the page altogether. A...

On some screens the orange "Question" button is covering up the "Next" button. Could you please move the "Question" button so it does not align directly with the "Next" button?  Perhaps move the "Next...

In "Manage Messages" and "Manage Support Articles" within the Impact Dashboard you are able to toggle "Created by" and "Last updated on" for articles and messages, but you are unable to see "Last upda...

Original author: Hamish Loveday from the University of Dundee It would be especially useful if support center articles could be accessed independently of the VLE interface, in my case Blackboard Ultra...

Original Author: Justin Busch from Community College of Allegheny County I would like the option to select a "pinned" support article that would appear at the top of all suggested help areas. The arti...

Currently, the search tab in the Impact support (on the LMS) is being underutilized. We would like to be able to add text into the search tab before users type.

Original Author: Miroslav Lulic from Chico I was wondering if there is any way to influence the top search results for a particular keyword and the order in which they appear? For example, searching f...