Campaign Not Showing on Course Page

[ThomasDoyle1]

Hi Community,

I have recently been attempting to set up an Impact Walkthrough using a Test course as a showcase for new administrators in our organisation. I have built a Walkthrough with several basic steps that provide a guide of the Course home page and assigned this Walkthrough to my Campaign. The Campaign I have assigned to the Test Course. 

The first time I tested out the Walkthrough, it showed on the home page of the Test course with Success. Unfortunately, I have been unable to replicate this, and I have tried:

• Switching the Campaign on and off
• Reset the User Visibility
• Assigning the Walkthrough to both the Course AND the Campaign (which links to the course)

At various time, I am able to have a single Message show up when I assign the message to the course page, but not the Campaign (even though the Campaign links only to the course). 

Am I missing something, or is there a more effective way to diagnose why the messages are not showing up on my course page? 

Best regards, 

Tom

[MelissaMcClella]

Hi Thomas! Can you please submit a support ticket to the Impact team and reference the campaign and walkthrough in question so they can investigate? Thank you!

[ThomasDoyle1]

Hi Melissa. Yes, sure. Do you mind letting me know the best way to do this?

[MelissaMcClella · Accepted solution]

You can email support-impact@instructure.com to generate a support ticket with the Impact support team.