[ARCHIVED] logged out of Canvas

[bbrogan]

Here is our situation:

We have iPads dedicated to our testing room. We are loading all assessments into a specific account/"class" supervised by me, the director of special education. We are loading these assessments as quizzes  in pdf format. If I load them as quizzes then the students can highlight the words and allow the iPad to read the text to the student. Since students can take screen shots of assessment questions then share these screen shots through the Canvas messaging system we have made "fake" student names for our 12 iPads. Students may listen to the test on Canvas, but submit their answers on the paper test, like all the other students. The iPads won't hold the fake student names when we load the quizzes. The students are timed out off and on during the day. The quizzes are loaded and marked untimed. If we load the assessment as an assignment then the iPad does not log the student out during the day. The catch is that the assessment is no longer secure due to not being able to put the access code on the assignment. We use these iPads for students in grades 9-12 so multiple tests are happening at the same time.

How can I keep the "student" logged in all day to take quizzes without being kicked out. I don't want to reveal the passwords to the students

Thank you.

Beth

[kona]

 @bbrogan ​, this sounds like a strange issue. Have you tried contacting Canvas Support (Help link --> Report a Problem) to see if they can diagnose the issue? Normally I'd say it's the wireless cutting out, but that doesn't make sense since you don't get kicked out when it's loaded as an Assignment. Yep, the more I think about it I'd definitely contact Canvas Support about this issue.

[bbrogan]

Will do.

Thank you!

Beth

[kona]

Please let us know what Canvas Support has to say! This is quite a strange issue and it would be interesting to know what the problem is.

[clong]

Hi Elizabeth,

I'm just wondering if you are still experiencing this problem and what response you've received from your Help case?

[bbrogan]

Yes, I am still experiencing the problem. I submitted a ticket through the

Help feature "reporting a problem", but I've had no response to my

situation.

I'm investigating using an account on Adobe + the guided access on the iPad

so that the students can only access the one site instead of Canvas.

Beth Brogan '86

Director of Academic Support

Bishop Chatard High School

317.251.1451 ext. 2252

On Wed, Mar 30, 2016 at 3:43 PM, clong@hbuhsd.edu <instructure@jiveon.com>

[bbrogan]

Yes, I am still experiencing the problem. I submitted a ticket through the

Help feature "reporting a problem", but I've had no response to my

situation.

I'm investigating using an account on Adobe + the guided access on the iPad

so that the students can only access the one site instead of Canvas.

Beth Brogan '86

Director of Academic Support

Bishop Chatard High School

317.251.1451 ext. 2252

On Wed, Mar 30, 2016 at 3:47 PM, kona@richland.edu <instructure@jiveon.com>

[ejackson]

Okay, this may sound like a really dumb question, but - - I'm going to ask it anyway.....  🙂

When I submit a ticket through the Help feature and choose "Report a Problem", did you have the checkbox option to escalate it directly to Canvas Support? I'm not sure what it looks like from a faculty view, because as a Canvas Field Admin I get that option. I'm just wondering if it got escalated up to Canvas Support or got stuck in your local Help Desk area.

I know when we get our students or instructors submitting help requests through the Canvas "Help" feature, we try to take care of what we can here locally, and if we can't figure it out we escalate it up the chain and get Canvas Support to take a look at things.

[kona]

 @bbrogan ​, I have to agree with  @ejackson ​. It has never taken longer than 18-24 hours for Canvas Support to respond to one of our Help tickets (that was escalated), so if you' haven't heard anything back then I'd check to make sure it has actually been escalated. If you have admin level access to the Help Desk tickets, then you can go in and check the box to escalate it yourself, otherwise you'd want to contact the Canvas admin at your Institution to make sure they didn't miss your ticket and see if they can escalate your ticket.

[ejackson]

An update to my previous message - - yesterday I had to create a new case about a problem I was having with Canvas Beta, and made sure (as I always do) to check the option to escalate it directly to Canvas Support. A little later, when I was checking my Canvas Case queue, I noticed that the case I had created was NOT escalated, so I had to go in and manually escalate it. I contacted Canvas Support about this happening, and this is the response I got:

"Thank you for contacting Canvas support. This is actually one of the many issues that should be fixed with our new release this weekend. If it does not get fixed, be sure and let us know!"

So it looks like there has been a 'bug' and that will hopefully be taken care of this weekend. Just wanted to pass the information on.

[stephanie_pope]

Hey Elizabeth,

This is just a thought...when my iPad "goes to sleep" it shuts downs some programs. I'm wondering if you played with the "go to sleep" settings on the iPad to see if you disable it, would it still lock you out? I would try it but I don't have my iPad on me. I really appreciate your efforts for your students- what a great way to hear questions! I'm sure Canvas support will help.

Stephanie

[john_williamson]

Try using canvas through a browser and not the app and have the browser remember the user name and passwords.  This might fix your issue.

[bbrogan]

Do you know if the iPad guided access would still work with Canvas through

the browser? I don't want the students using anything else but the Canvas

site when completing an assessment.

Right now we use the iPad guided access feature so that the students can

only access the Canvas app.

Thanks,

Beth

Beth Brogan '86

Director of Academic Support

Bishop Chatard High School

317.251.1451 ext. 2252

On Thu, Mar 24, 2016 at 4:00 PM, john.williamson@gactc.edu <

[john_williamson]

I am not sure.  I have only had very limited experience with using ipads with canvas.  All of my students currently use  a web browser to access the site.

John 

[kona]

We haven't had a lot of luck with students submitting assignments and taking quizzes through the mobile web interface. The app seems to be much much more suited for it.

[bbrogan]

ugh.

I'm just trying to use Canvas and the iPads and keep everyone honest. I

appreciate your input. It's great to hear from others who are working with

the same tools.

Beth

Beth Brogan '86

Director of Academic Support

Bishop Chatard High School

317.251.1451 ext. 2252

On Thu, Mar 24, 2016 at 4:37 PM, kona@richland.edu <instructure@jiveon.com>

[mcowen]

Elizabeth,

The original description makes me think that the content of the assessment is in a PDF and the Canvas quiz is the method used to display the PDF so that the screen reader can read the quiz aloud to the students.

If that is the case, I wonder if Canvas is the best tool for the job.  Perhaps opening the PDF in a web browser directly might work better?

Just a thought.

[kona]

The issue is that she wants it to be password protected. We actually do something similar for our accommodation students, we just do it on computers not iPads.