Images causing you sleepless nights? It's time to relax. Here is a trick.

[lph]

Images in item banks became a nightmare last September. We found some workarounds but eventually all of these stopped working, too. 

Issue

We'd upload an image to a a question in an item bank and be told it may not work in another course. Even after sharing the item bank, the quizzes wouldn't show the images. Students would constantly complain images would not load during a quiz or exam. 

The Latest Fix

There are image properties which you can change in the Files of your blueprint course. The fastest way is to change the folder permissions. Change the folder permissions to publish and all images will now be seen by anyone copying the quiz. We also noticed each individual file has a "public" option and this worked for us, too. 

Go to Files and scroll until you find Uploaded Media. Change that folder to publish.  It should have the green circle with a checkmark inside it. 

Let us know!

Like everyone else trying to find a solution to this problem, let us know if this works for you.  Good luck!

[JeffW]

Hello @lph!

Thank you for sharing that information with the community. I know there have been some issues with media within item banks being shared around between users and courses. To my knowledge there were some ongoing engineering efforts attempting to resolve things such as what you described. It's always good to make sure the files are published in the course storage to ensure they are available to students. It's also good to keep in mind that if a folder is within another folder, the parent folder (or all folders up the chain) must be published as well as the content in the folders.