New Quizzes RCE Error Message

[mjennings]

Has anybody seen this issue with New Quizzes? I am trying to determine if this is a New Quiz or Respondus LockDown Browser issue as I am having a difficult time duplicating the error message.

All of the questions and images fired correctly, but multiple students had an error message pop up (image attached) when they started the exam in Lockdown Browser that said: “The Rich Content Editor has encountered an issue. It has been logged for your instructor to review. Please refresh and try again.” (see attached image). The problem was that when students did refresh, the exam screen went blank and would not continue to load.  They ended up having to log out of the laptop and start the process over completely. We discovered that students who simply canceled the message and did not refresh their screen were able to continue in the exam without any problems.

This is happening on the Stimulus question type throughout the exam. I have looked at the code in the RCE to make sure there was nothing hidden that would cause the issue.  Since I am have a hard time replicating and I am not sure if it is an issue with New Quizzes, Respondus LockDown Browser, or both, I am hoping someone out here might no a bit more.

Can you explain what this error message means and what should be done to prevent it from happening in the future? 

[mzimmerman]

Hi @mjennings 

We have seen that error message.  I believe that it is generated by Canvas, in response to LockDown Browser blocking some of the RCE functionality for security purposes.  In my testing--like yours--students could just close the error window and continue, no refresh needed.  I believe Respondus is aware of the issue, but as far as I could tell, the message is coming from Canvas, not LockDown Browser.

[mjennings]

Thanks @mzimmerman that is really helpful and make sense.

[CanvasAdmin205]

We have the same issue exam will just not open the images on the questions and will give same error to every student

[BritLewis]

This issue popped up a year or so ago. It took some back and forth with Respondus and Instructure, but ultimately Instructure resolved the issue. When it reappeared a couple of weeks ago, I re-opened my original ticket. I was told that it's being looked into.

[mykassem]

does anyone have the solution for this issue?

[mzimmerman]

Hi @mykassem 

From a student point of view, students should simply close the warning message.

Beyond that, Instructure will need to fix the issue in order for the warning not to appear.

[SciTeacherJHHS]

This issue has not been resolved, and images within question banks on New Quizzes are not showing when opened in LockDown Browser. 

This is a very frustrating glitch to have, we just discovered this glitch today and are supposed to have over 200 students use a new quiz in lockdown later this afternoon.