Reviewing Results in New Quizzes (with Respondus LDB)

[hhartkopf]

I am an instructor who recently gave a quiz using Canvas New Quizzes and Respondus LockDown Browser/Monitor. The students were able to take the quiz, but none of them were able to review the results. Whether they started in their normal browser or in the LDB, the quiz was listed as "Locked" and they could not see any results. Under the quiz's settings, I had verified that I had not restricted results; under Grades, I had posted the grade. No good.

I had the bright idea of removing the date the quiz was available until. Now that the quiz was no longer closed, the issue was fixed and my students could review the results.

Is there not a way to have the quiz closed (so students cannot continue to take it after the deadline) and also have the results viewable?

[JL95]

I am a instructor with the same problem.  I gave a new quiz with respondus.  Since I give partial credit based on their written work (I have them turn that in a separate quiz) I need time to grade the quiz.

I don't want them to be able to review the test until I have graded everyone's test, and assigned partial credit.  The grade they would see right after the quiz is wildly inaccurate.  This also helps prevent early finishers from supplying their test questions/answers to others who are still taking the quiz.

With an "old quiz" (but not using respondus) I could change their access to the quiz after I finished grading, and they could review their answers.

[Steven_S]

One of the lockdown browser advanced settings when you give a classic quiz requires students to use lockdown browser to view results.  (This improves exam security it some students will have access to return to view results before other students start.)  In new quizzes that is not an option, and so it may always be in effect.  That would mean no matter which browser your students start in, they are always in lockdown browser to try and view the results, because it auto launches.

In classic quizzes there was a problem with combining a one-attempt quiz with a setting that allowed students to view results only once, because at the end of the quiz results would be sent once, but lockdown browser would not display them and then when students returned later to view results, canvas thought they had already been provided with those results.  (The solution was to moderate and allow students to see results "one more time.")  I do not believe new quizzes includes the view results only once option, and so that should not be exactly the same problem for your students.  However, it sounds related. 

The until date in canvas must not be communicating with new quizzes differently for quiz results verse quiz attempts.  Have you submitted a support ticket about that?  If not, please do, so it can be corrected.

[hhartkopf]

Great comments! I put in support tickets with both Canvas and Respondus. Canvas didn't have any solutions or suggestions, but Respondus suggested that I wait until all the students were done taking the quiz and then change the LDB settings on the quiz so that LDB/Monitor was not required. I have tested this and it does work, but I still have to remove the "Until" date. 

[Steven_S]

@hhartkopf   If you are only able to get students access to view feedback and results before the until date, that specifically needs to be reported to canvas support.  It helps if you can attach a video of how to create the problem.  If canvas support can recreate the issue, they can let you know whether it is considered to be working as designed.  It is not likely that there is an intentional design blocking access to feedback after the until date, so canvas support will likely work on correcting the issue.

[hhartkopf]

@Steven_S Agreed! I was definitely surprised by the response to my previous ticket. I will try resubmitting a support ticket today with a video attachment and see if that helps the problem to be more clear.

[JL95]

I wonder if removing the quiz from lockdown browser after the quiz is fully graded would allow them to view their results?  

[ryan_cloyd1]

Wouldn't that just defeat the purpose of using Respondus Lockdown Browser for test item security, though?

[lindsay_kruse]

I just had a faculty member have this exact issue. Our workaround was to establish a time during or after class for those students interested in reviewing their exam to take respondus off the quiz for 15-20 min. 

Does anyone know if Canvas or Respondus is working on creating a way to allow students to view their results (new quizzes) without having to make the alterations to respondus?

[Steven_S]

@lindsay_kruse  a similar issue was a problem for me in classic quizzes - requiring lockdown browser to view results prevents screen-shots of answers and feedback, but students get blocked by the interaction between the two programs.  lockdown sends the student submission, and classic quizzes views that as 1 attempt.  The feedback is sent in response, but lockdown does not display it.  A repeat attempt to access the results is blocked by canvas if multiple attempts are not allowed on the quiz.  I was told - if you want students to see their results at all, do not use that combination of settings.... In contrast, new quizzes does not have this issue.  Using new quizzes might resolve that part -

I have not encountered any complaints about accessing results after the until date.  That should be reported as an error, in as much detail as possible by everyone who encounters it, so that canvas can trouble shoot the cause.

[aleverton]

I have an instructor whose students cannot view feedback. Is that what others were experiencing?

[Steven_S]

@aleverton  if you combine a requirement to use lockdown browser to view results and a limitation to only view results once (both are reasonable steps for exam security) there is (in classic quizzes) an interaction in which lockdown browser uses the 1 attempt to submit the student responses, canvas sends the results for the one time without lockdown browser detecting them, and then the student uses lockdown browser to request results but canvas refuses because those results have already been shown.

If this is happening in new quizzes, what settings are in use in the quiz and in lockdown browser?

[arlinda]

I am still having this issue. Does anyone know if it has been resolved for New Quizzes?

[cwittrock]

We are having the same issue with New Quizzes. There is no setting to allow or not allow students to review results (like classic quiz has).  When trying to view results, students get the same error whether in the lockdown browser or not.

                "403 - Forbidden; This content can only be viewed in the Respondus browser." 

I tried as previously suggested about putting the Until Date in the future, but this allows students to both retake the exam as well as see results.    Next I tried limiting the attempts. If New Quiz is still open and the attempts are limited such that students cannot take again, they can view results.  Once New Quiz is closed, students cannot view results. 

Is this the intended behavior?

[TanyaUponAvon · Accepted solution]

So, it's May of 2024 now, and it seems that this problem still exists in Canvas with New Quizzes; however, there is a manual workaround. Let me see if I have this right: 

Problem: When you are using Lockdown Browser and Monitor for a quiz/exam, it isn't possible to show students their results in a review window.  

Workaround solution: You can select a time after the quiz/exam has been completed, at which time you:

• Manually disengage Lockdown Browser and Monitor.
• Make sure Mulitple Attempts is also disengaged.
• Extend the available Until date until the end of the review window you are offering students.

Then, at the end of your scheduled student review window, you must manually re-engage Lockdown Browser and Monitor.

Does this sound correct? I will be testing this method as soon as I can.

Update: I submitted a request on the Ideas and Themes board because it doesn't seem that there currently is one. Here's the URL: https://community.canvaslms.com/t5/Canvas-Ideas/Allow-student-review-period-after-using-Respondus-Mo...
Please upvote/comment if you would like to see this issue resolved! 

Thanks!

[LyndaElaine]

It is now October 2025 and this issue is still occurring. Due to the Chrome addition of allowing students to use AI to answer quizzes in Canvas (which has since been removed), many of us started using respondus (without monitor) for the first time. Talk about a lot of issues. But the one described here is what some of my students have been experiencing. I had to move this particular assignment to New quizzes because Classic would not take any embedded screenshots, although this has not been an issue before. I used respondous on a timed quiz with one opportunity, but if students respnded before a certain date, they could receive feedback for a better grade. My habit is to put comments in the comments section under the grade. Because students could not access the quiz itself to make corrections with redoing the entire quiz (not a bad idea actually), they need to put their corrections in the same comments area. However several of them could not access the quiz at all so could not see their data set or their original answers. 

Our IT deparment recommended the above but removing the due date is really not an option. it removes it from the student due date calendar and I would have to spend time modifying 10 quizzes and then resetting the hard due date. But IT found some information indicating if a student accesses the quiz through the quiz module and not through the grades module, they can see everything. So far a few students have had success with this but one has not. 

I teach a writing class and it is a remote class of, for this semester, 76 students divided into groups with individual data sets.  Most do not take advantage of the turn in early for feedback option. But for those who do, this has turned into a frustrating issue. Note: This assignment originally was a handwritten, submit a photo to a Canvas assignment, not a quiz. Pretty sure I will be going back to that next semester. 

Try the access through quizzes module and see if that works.