print quiz

[marisa_m_delsav]

Usually, I print out blank quizzes for students with accommodations to write on the quiz. Been doing this from new quizzes for years. Today I tried to do it and while the entire quiz shows up in the preview mode, when the print dialog box shows up with a preview, the quiz is cut off after 9 pages. I tried this with quizzes I used in the past and the same problem (although not 9 pages, still, the final questions not showing.

I get this on the final print dialog preview screen. There were 30 questions in this quiz.

[jldorsch]

Unfortunately I am seeing the same with printing a blank quiz. Printing a key seems unaffected though.

Not sure what was changed but hopefully they (Instructure) fix it soon: printing a blank quiz in its entirety is so valuable!

[mandygent]

I am having the same problem. I have students that are having technology issues and need a printed version but they are all cutting off the last questions.

[marisa_m_delsav]

I printed the key to a pdf file and then went into KAMI and draw a box around all of the circles to the left of the question and fill it with white. Had to do that for each question and it took about 5 minutes for a 45-question test so that workaround is do-able. We don't have access to adobe professional but I'm sure that would work the same.

[AllenReed]

Same problem.  I had it happen in 2 different classes.  Perhaps it's related to images.  But I might have just thought that because those were the questions I put at the end those happened to be cut off, not they caused the cutting off.  I'm not sure if it's correlated or part of cause.

[winnie_milner]

I've had SEVERAL teachers in my district report this issue this week. It started Wednesday, January 17th. That's why I was researching this forum and my other Canvas-related social media groups before putting in a ticket.

I find it interesting that this is happening just before some big New Quizzes Feature Releases. I suspect that maybe the impending changes and the subsequent work of those releases on the back end are affecting this print feature. I will update this post when I hear something from Instructure Support. 

[winnie_milner]

UPDATE: I got this feedback on my ticket. I thought you might find it helpful as well. Hopefully, this helps fix the issue. Regardless, I'm happy that the program engineers are aware of the issue and on the case!

"I am sorry to hear that you and a few users are experiencing difficulty with New Quizzes not printing properly. Please note that currently there is an issue with printing New Quizzes. Our engineering team is aware of the matter and is working on finding a solution for that. A possible workaround is to try the New Quizzes print in Firefox or Safari, which seems to work better."

[marisa_m_delsav]

Thanks for this (although our district blocks Safari and Firefox!) ! Just as a note, there is NO problem printing the answer key so I can't imagine this is a hard fix.

[winnie_milner]

Very interesting! I think I'd reach out to my IT Director and see if there could be an exception for teachers given these circumstances at least until the problem is fixed on Instruture's end. There can be different levels of restriction depending on district roles and this sounds like a good rationale to break their banning of the Firefox browser.

I definitely think you could make an argument that there is more risk with not following IEP modifications than regulating a teacher's choice of browser. If the request doesn't work, one of the teachers told me that his "workaround is to select the entire quiz from the preview and print it that way, which isn't organized very well but works in a pinch." Good luck!!!

[mandygent]

Firefox works a light better.  It is just very frustrating that the answer key version prints no problem but to print a blank one you have to change browsers.

[aleverton]

We are experiencing the same thing. A test with 30 questions cuts off at 27 or 28 (it changes each time we run it) when using Chrome but is fine using Firefox. I'm so grateful for this community that shared a workaround so that our students with disabilities could take these tests without a massive workaround.