Grades Won't Sync-Every Box Checked

[EmilyConnor]

I noticed recently that some of my assignments/grades aren't syncing to my school's SIS. On the assignments, I have the box that is checked that says, "Include this assignment's grades when syncing to your school's Student Information System." I have the assignments into a category on my Canvas, and those categories are synced to my SIS categories. I have done the manual grade sync, the overnight sync, and the remaster grade sync, and the assignments still won't sync. Canvas also does not give me an error (as seen in the attachment titled "Canvas 1"). When I look at the assignments after the sync, the assignments I needed to be synced are unchecked (as seen in the attachment titled "Canvas 2.")

I am at a loss. I had our school's Canvas expert look and he is stumped too. Has this happened to anyone else? What do I do?

[KristenLuke]

Hello @EmilyConnor , 

Thank you for contacting the Instructure Community to discuss your question regarding certain assignments not syncing to your SIS grade book. Thank you for all of the additional information you have provided. I see you have remastered the grade book as well as checking to see that each assignment is in an associated assignment category. I might recommend checking each of the assignments for the following, as they can cause issues depending on the SIS you are using : 

• Do the assignments have a due date ? They should have a due date. 
• Are they graded assignments ? They need to be graded assignments. 
• Are the assignments only assigned to an individual or a group of individuals, and not to a section or to "everyone or everyone else" ? They need to be assigned to at least a section, "everyone" or "everyone else .
• Do you see the assignments in the grade book for your SIS ?
• Do the assignments have a due date in a locked grading period ? The assignment will only sync if the due date is in the current grading period. 
• Was the assignment manually created in your SIS ? 

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[KristenLuke]

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[Maugie]

We are also having this issue with syncing to Qmlativ. Some of the grades will sync, some will not. 

[JeffW]

Hi @EmilyConnor 

If you have gone through the checks provided by @KristenLuke I would advise running a grade sync remaster to check for specific errors.

Make sure that the grade sync tool is enabled in the course navigation by going to course settings>navigation and enabling it, save the changes. From there you can follow this guide. You may find that the grades sync. If not, you can use the grade sync tool to check for specific errors and their solutions here. It may be that you need to reach out to Canvas Support to have the issue looked at by the SIS Support team.