We would like to have the ability to use Replacement Strings (or tokens) in the INBOX tool. Replacement strings allow to further personalize the content and communications directly for the user.

 

Example:

 

1. Inbox: Ability to use strings like {FirstName}, {LastName}, etc that would replace with the individuals info on a per email basis - this would help personalize the messages.

I understand that this would have to happen after https://community.canvaslms.com/ideas/1044-add-rich-content-editor-to-conversations but this is still relevant and should be listed as a potential feature to be added in the future.