The Instructure Community will enter a read-only state on November 22, 2025 as we prepare to migrate to our new Community platform in early December. Read our blog post for more info about this change.
There has been a change in how "unread" applies to a message.
When an inbox message is clicked on, the button should change from blue to white, meaning it should be marked as "read". Then I can change or mark it "unread" if needed.
Now, this does not happen. When I click on a message, it is not marked "read", however if I refresh the page, the message is marked "read".
This is a problem because there are some messages that I need to immediately mark as "unread" but can no longer do this until after the page is refreshed and then I have to hunt for the message.
The last upgrade created this problem. Spring 2022 semester the Inbox worked properly, now there is a problem with marking a "read" and "unread" with messages I have not responded to.
Please review and correct this issue.
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4/13/2023 This problem has not been resolved.
Solved! Go to Solution.
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