Password help

MrsAlexander23
Community Member

Hello, I am a high school teacher using Canvas Free for Teachers. My students create accounts with their school gmail & use the same password, however, Canvas will repeatedly log them out and they are not able to get into their Canvas accounts. When requesting "forgot passwords", they never receive any email to reset the password. We've even tried to log in only using the google icon. I just can't seem to help them. Free for Teachers only lets me view their user name and I cannot get them back into their accounts. 

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