I have been unable to reset my password for months. I have two emails assigned to the same course and neither of them will receive the change password email. I have contacted my tutor who says they have no restrictions in place on their end, so they do not understand why it won't come through either. None of my emails are set to a super strict fire wall either. The guides provided do not allow any other information outside of the 4 steps provided, check email, check firewall etc... It is quite frustrating having to get your friend to download and email you your work because you cannot access it. It seems to be a routine problem too going off the FAQs and forums