Hello @dnorris2 

Thanks for posting in the Community!

It sounds like that badge image you are uploading maybe does not conform to the baking specifications, or somehow has not been baked properly.

Please refer to the IMS Open Badges Baking Specifications here:
https://www.imsglobal.org/sites/default/files/Badges/OBv2p0Final/baking/index.html

Hope this helps!