I am having multiple issues and I have no idea how to get them resolved.

1. Students cannot reset their password. They click to reset password, and it does nothing. No email comes back. Not even in their spam/junk folder. 

2. Students can login at my school, but it will not let them login at home. They need to be able to login at home so we can stay on schedule. Right now, only about 4 students out of 36 can successfully login at home.

3. Because of the password reset issue, I have removed two student from the class (which erases all their grades), sent new invites, and they still can't log in. 

I'm very frustrated with this, and I can't find a a way to get support or a clear answer on this. I feel these are issues that need to be addressed by the admins of Canvas. Does anyone know how to actually get support from the Canvas company? Thanks -