AnsweredAssumed Answered

Emails are not being delivered

Question asked by Kathy Harris on Feb 16, 2017
Latest reply on Oct 30, 2017 by Trina Adams

I have had courses live on Catalog for about 4 months. I have had multiple reports that emails are not being received.

 

First, I have had a few people report that they do not receive the email to confirm their registration. Without that email, the users haven't been able to access their course.

 

Second, I have had a few people report that they do not receive the email with their completion certificate.

 

Is there a delay in either of these emails?

 

I have advised users to check junk/spam folders, and the emails are not there either.

 

Is anyone else having this problem? Is there a solution for our users?

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