How do I reset my cache in the Parent app on my iOS device?

Document created by Canvas Doc Team Employee on Jul 26, 2018Last modified by Canvas Doc Team Employee on Sep 15, 2018
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You can reset your cache in the Canvas Parent app on your iOS device. Resetting your cache will clear all information on your device that is specific to the app, including login details and app settings.

You may want to use a cache reset if you experience errors when logging in to the app. Because a cache reset will remove app information from your device, you may want to try resetting your password or uninstalling the app first.

After enabling the Reset Cache on Next Launch option, you must force close and relaunch the Parent app for your cache to reset.

Open Settings

Open Settings

On the home screen, tap the Settings icon.

Open Parent App Settings

Open Parent App Settings

In the Settings menu, tap the Canvas Parent link.

Reset Cache on Next Launch

Reset Cache on Next Launch

Locate Canvas Parent Settings [1]. Then tap the Reset Cache on Next Launch button [2].

Notes:

  • After enabling the Reset Cache on Next Launch option, you must force close and relaunch the Parent app for your cache to reset.
  • The Reset Cache on Next Launch button will toggle to the Off position after the cache has reset.
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