[ARCHIVED] Canvas 24/7 support is not taking calls how do people who cannot login get help?

[twilliamson]

Canvas 24/7 support is not taking calls. I have faculty who cannot login. The answering machine says they have to use Chat to login. Where is the Chat? Where is a link?

[heather_stockfo]

Hello T Williamson

Thanks for contacting the Canvas Global Community.

It looks like the status page is reporting a operational (as I type this anyway). See here: Instructure Status 

Here's a Guide on contacting Support: https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support 

[scottdennis · Accepted solution]

Hi  @twilliamson ,

I'm sorry to hear that your faculty members are having difficulty getting through to our Support agents.  As I'm sure you can imagine we are experiencing very high call volumes.  Currently the wait for instructors is about seven minutes.  If your instructors cannot login and access chat, waiting on hold is unfortunately the next fastest way to reach Support.  Barring that they can email support@instructure.com but please be aware our agents will answer calls before responding to email.