[ARCHIVED] Canvas Community August 6th Launch

[jsowalsk]

Hi everyone,

The new and improved Canvas Community will be launching on August 6th. A few items to note:

• Feature ideas will be replaced with star ratings
• There hopefully will be no broken links to content (blog posts, guides, and documents)
• Groups will be called Group Hubs
• However, if you set up notifications these will need to be redone

Here are some helpful links about the timing and etc.:

https://community.canvaslms.com/groups/community/blog/2020/08/03/the-day-is-here-it-s-time-for-us-to... 

https://community.canvaslms.com/groups/community/blog/2020/07/07/community-migration-update-and-faq-...

New platform support website: https://community.khoros.com/ 

Jessica

[kldixon]

Is this link to KHoros.com valid?   https://community.khoros.com/ 

They are hosting the canvas community platform, but I dont think this is what was expected when selecting the link?

[jsowalsk]

That looks like the site that the Community admins shared.

[navarroj]

Hi Jessica,

Any one else having issues with broken links to community sites post cutover?  

Our  "Little lost? Try here first!"
         Search the Canvas Guides

at the top of our Help menu in our instance is broken as are both of the links you shared:

https://community.canvaslms.com/groups/community/blog/2020/08/03/the-day-is-here-it-s-time-for-us-to... 
https://community.canvaslms.com/groups/community/blog/2020/07/07/community-migration-update-and-faq-...

We are finding almost all of the links we made pointing to the community pages are broken and are now looking to review all of our links to guides and documentation on our Canvas support site to determine the scope of required corrections.

Based on discussion with our CSM we expected the links for most of the content to work after the move to Khoros.  Hoping that if possible Instructure is moving to address this.  

John 

[jsowalsk]

YUP! Our institution is having the same issue. I am waiting to see when everything will be fixed.

[navarroj]

Thanks for the reply.  I found another post which has the link to the Status page where this issue is currently being worked by Instructure.

Regards,
John

[jsowalsk]

Thanks for the heads up!

[suzanne_r_david]

According to the Status page:

Some Canvas Community redirects still not working

Resolved - Users are now able to access the Canvas Community as expected.
Aug 7, 14:20 MDT

However, while some progress has been made, all is NOT resolved. Based on my experience, both from links in our help sites and using Google to try to find the guides, some links seem to be redirecting (no longer broken), but others are still broken. Some links now go to the incorrect page.

For example, the link that had formerly gone to "What are Announcements" has started to go to "What are new analytics". If you search Google for Canvas What are Announcements, the first hit shows a snippet of the correct page, but if you click through, you get to learn about New Analytics. This is very frustrating.

We start our orientations for new students and students who will be shifting to online on Monday, and I don't appreciate having to spend my weekend searching for and fixing not only links that go to the Page not found message, but also to incorrect pages.

I hope this is fixed sooner, rather than later.

Best,

Suzanne

[dbrace]

Yeah, I have found at least one that is not working.  For example, when at "What are the browser and computer requirements for Canvas?", two of the linked to pages are:

1. "Accessibility within Canvas":
   1. links to https://community.canvaslms.com/docs/2061
   2. "Page Not Found"
   3. attached as "page not found"
2. "limited-support mobile browser guidelines"
   1. links to https://community.canvaslms.com/docs/DOC-13692
   2. "Access Denied" (You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue. Return to my original page.)
   3. attached as "access denied"

In these two cases the situations different but they are still broken and not working.

[ellen_peters]

Another issue: I don't see the comments anymore on the Release notes pages. On the main page https://community.canvaslms.com/t5/Releases/tkb-p/canvas-release you see that there are 33 comments for the release notes of 2020-08-15. If I click the link to these release notes, I don't see any comments (the same applies for previous releases)

[jsowalsk]

Comments I do not think transferred over into the new version.

[hbieber]

I am trying to view some documents about exam accommodations but receiving "access denied, You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue..

Here are 2 of the pages I was trying to view. Is there a way to adjust permissions? Is this just a product of the move to new community?

https://community.canvaslms.com/t5/Colder-Storage/Once-I-publish-a-timed-quiz-how-can-I-give-my-stud...

https://community.canvaslms.com/t5/Colder-Storage/How-do-I-add-assessment-accommodations-for-a-stude...

Thanks

Harold