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Community Contributor

Prevent Users from Changing Account Settings

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I am wondering if anyone has tried to prevent students/users from changing their default email addresses in Canvas.

We require students to use their institutional email account for ALL communication within our university (for several reasons, which I know you all understand). However, I cannot seem to figure out how to prevent users from changing these settings. My main issue is keeping students from changing their default email address. Does anyone have a workaround for that, or am I missing a setting?

16 Replies
Community Champion

We had the Canvas techs do this for us since we don't even use email for logins. We had to have them remove the ability for users to change their login and email address (since that gets set in our main database and pushed over). I can't tell you what coding they did, but the result is that the icons to change/delete emails/logins are gone.


yes - this just hides the button.  Be aware someone that is familiar with CSS could still change their address.

Community Coach
Community Coach

 @kate_hill ,

We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 


Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.



Community Member

I would like to see an actual feature change added to resolve this issue. I feel like a CSS workaround is not sufficient enough for Colleges and Universities to be in compliance with their own communication policies for students and employees. We need an option to lock the default email account. And I would like to see an option to turn off the other "ways to contact."

While I believe the responses posted were helpful, I do not feel like they have "answered" the question. 

Community Member

I'd love to see some of the customizations you have implemented at your University. 



@shane_ohara Do I understand correctly that this is still not an option to shut off from admin settings?  I see these posts from 2015 and not quite sure some other solution exists in 2021?

We just got off a call with our CSM covering settings before you posted your message. If you go to, there's a setting "Users can delete their institution-assigned email address", which I believe is unchecked by default. This doesn't prevent them from adding a new one, but they can't remove the existing one. I just tested with a faculty account and it can't be edited either.