Bulk upload not working from my Badgr account

[JimSpohrer]

I used to upload csv files in Badgr, and now it is not work.

I typically uploaded 5 or 10 lines in the csv, as I am aware of the limit for non-paid.

Why has bulk upload stopped working for me?

What am I doing wrong?

I have done the bulk upload many times in the past.

Suddenly not working and I am not sure how to get help.

I can manually upload one at a time still.

Guess, I will just do that - since it is not clear how to get any help on this.

[cstrikwerda · Accepted solution]

Hello @JimSpohrer 

Thanks for posting in the Community!

We understand you are reporting issues bulk uploading badge awards and we want to help.

There was a recent change which allows users to upload badge awards for multiple badge classes, so this might be where we are seeing a slight change in the expected file, but we would be glad to check. More information on that update here: Bulk award multiple badge update release notes 

It sounds like we would need to look at the file being uploaded to see if there is any format issues. If you could please reach out to our support team at support@badgr.com we would be glad to assist further if you are having difficulty.