Newbie adventures

[sujones]

SO!   FOr lots of reasons it behooves me to figure out Canvas.

One of them:   I'm enrolled (second time) in "INstructional Design Service Course: Gain Experience for GOod" and ... we have the option of creating a Canvas course as "extra credit."   As somebody who already completed the course and created an Open Educational Resource for adult ed (what I *do* daily is work w/ community college students on their math & literacy skills), I've volunteered to peek ahead and help people in the "extra credit" part. (THere are several other reasons but as the line in AIrplane goes, "that's not important right now.")

OH, my, there are learning curves with dead ends...

So many  directions that (as with an awful lot of the videos) don't actually match what happens when I try to follow them.

[jbrady2]

 @sujones  It is a shame that you are having issues using the guides to learn what you want to know how to do in Canvas. Perhaps if you could provide some examples of where and how the guides are falling short of providing the information they should, I know that I have always found that the Docs team appreciates feedback so that they can fix any possible issues and provide the best possible experience with Canvas documentation.

Also as you find issues with documents, you can report them directly to the Document Team.

[Chris_Hofer]

Agreed...and if a Guide isn't clear, be sure to post a comment or question at the bottom of the Guide so that the Docs Team can help address the issue.

[sujones]

Okay, for starters, I can’t even log in now; I get a jive sso error Debugging information is available below:

- Attempting SAML2 authentication using profile urn:oasis:names:tc:SAML:2.0:profiles:SSO:browser

- Building credential from keystore entry for entityID sbs, usage type UNSPECIFIED

- Processing PrivateKeyEntry from keystore

- Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableEntityIDCredentialCriteria for criteria class org.opensaml.xml.security.criteria.EntityIDCriteria

- Building credential from keystore entry for entityID sbs, usage type UNSPECIFIED

- Processing PrivateKeyEntry from keystore

- Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableEntityIDCredentialCriteria for criteria class org.opensaml.xml.security.criteria.EntityIDCriteria

- Setting DocumentBuilderFactory attribute 'http://javax.xml.XMLConstants/feature/secure-processing'

- Setting DocumentBuilderFactory attribute 'http://apache.org/xml/features/dom/defer-node-expansion'

- Setting DocumentBuilderFactory attribute 'http://apache.org/xml/features/disallow-doctype-decl'

- Looking for binding for org.opensaml.ws.transport.http.HttpServletRequestAdapter@4a76152f

- transport instanceof HTTPInTransport :true

- t.getHTTPMethod() = POST

- t.getParameterValue("SAMLRequest") = null

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- There are 2 bindings available.

- Checking binding org.springframework.security.saml.processor.HTTPPostBinding@3e881433

- Retrieving message using binding urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST

- Beginning to decode message from inbound transport of type: org.opensaml.ws.transport.http.HttpServletRequestAdapter

- Decoded SAML relay state of: L2dyb3Vwcy9kZXNpZ25lcnMvYmxvZy8yMDE2LzA4LzMwL25ld2JpZS1hZHZlbnR1cmVzP2NvbW1lbnRJRD01OTIxNiZldD1ibG9ncy5jb21tZW50LmNyZWF0ZWQjY29tbWVudC01OTIxNg==

- Getting Base64 encoded message from request

- Parsing message stream into DOM document

- Unmarshalling message DOM

- Starting to unmarshall Apache XML-Security-based SignatureImpl element

- Constructing Apache XMLSignature object

- Adding canonicalization and signing algorithms, and HMAC output length to Signature

- Adding KeyInfo to Signature

- Message succesfully unmarshalled

- Decoded SAML message

- Extracting ID, issuer and issue instant from status response

-

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TRJ3aGIEN9vBYIHe8MHGCzs1QlRfJmXFMkeUSOTnJJx78rMDAgMBAAGjggEUMIIB

EDAdBgNVHQ4EFgQUo0WWVlJ1SxZOs11L85ZAuZGyuzEwgeAGA1UdIwSB2DCB1YAU

o0WWVlJ1SxZOs11L85ZAuZGyuzGhgbGkga4wgasxCzAJBgNVBAYTAlVTMQ0wCwYD

VQQIEwRVdGFoMRcwFQYDVQQHEw5TYWx0IExha2UgQ2l0eTEZMBcGA1UEChMQSW5z

dHJ1Y3R1cmUsIEluYzETMBEGA1UECxMKT3BlcmF0aW9uczEgMB4GA1UEAxMXQ2Fu

dmFzIFNBTUwgQ2VydGlmaWNhdGUxIjAgBgkqhkiG9w0BCQEWE29wc0BpbnN0cnVj

dHVyZS5jb22CCQDgZrPz2FnDyzAMBgNVHRMEBTADAQH/MA0GCSqGSIb3DQEBCwUA

A4IBAQBV3EmmnzYqYQ5fXNZymG2WaspEW0NeFMhDXa3p3AMIQJbnnU14lR7bqIvf

/bLW1YE0fw1kSzsw8VrkQp7k1U+kaYA3i5/FQBy2WtqUCVq2GXZA2gs5YD4nvJB/

F57E//0kEhbATZH9wJqDkqyIgsrSIlJjiXDth1BppGK8weboPtr9sWV24Ui0ls

w16XTsGlnRRO19ggXKOZp5ApXkDrBHwZQvZxiCuSgvJlcBzMdxVvWSL+vPtg8Y

shIKzobIhaQ2MzXHLcxrDhW10YFPwDXh8Tfn5iU9ONsaJivuvVhtDYZD1ZzSoPpm

q4vYqxxY/6rFJhrCtnlLepSaxlXM</X509Certificate>

</X509Data>

</KeyInfo>

</Signature>

<saml:Subject>

<saml:NameID Format="urn:oasis:names:tc:SAML:2.0:nameid-format:persistent">ee6692fce1cc14b07960bc8e54dbd73571ec66603bd8423dc42850605a6c6700</saml:NameID>

<saml:SubjectConfirmation Method="urn:oasis:names:tc:SAML:2.0:cm:bearer">

<saml:SubjectConfirmationData InResponseTo="a1e634b4ifggbad51hc5fg1h0d58ch1" NotOnOrAfter="2016-09-01T16:39:27Z" Recipient="https://community.canvaslms.com/saml/sso"/>

</saml:SubjectConfirmation>

</saml:Subject>

<saml:Conditions NotBefore="2016-09-01T16:38:52Z" NotOnOrAfter="2016-09-01T16:39:27Z">

<saml:AudienceRestriction>

<saml:Audience>https://community.canvaslms.com</saml:Audience>

</saml:AudienceRestriction>

</saml:Conditions>

<saml:AuthnStatement AuthnInstant="2016-09-01T16:38:57Z">

<saml:AuthnContext>

<saml:AuthnContextClassRef>urn:oasis:names:tc:SAML:2.0:ac:classes:unspecified</saml:AuthnContextClassRef>

</saml:AuthnContext>

</saml:AuthnStatement>

<saml:AttributeStatement xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<saml:Attribute FriendlyName="uid" Name="urn:oid:0.9.2342.19200300.100.1.1" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:uri" x500:Encoding="LDAP" xmlns:x500="urn:oasis:names:tc:SAML:2.0:profiles:attribute:X500">

<saml:AttributeValue xsi:type="xs:string">sujones@parkland.edu</saml:AttributeValue>

</saml:Attribute>

<saml:Attribute FriendlyName="mail" Name="urn:oid:0.9.2342.19200300.100.1.3" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:uri" x500:Encoding="LDAP" xmlns:x500="urn:oasis:names:tc:SAML:2.0:profiles:attribute:X500">

<saml:AttributeValue xsi:type="xs:string">sujones@parkland.edu</saml:AttributeValue>

</saml:Attribute>

<saml:Attribute FriendlyName="givenName" Name="urn:oid:2.5.4.42" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:uri" x500:Encoding="LDAP" xmlns:x500="urn:oasis:names:tc:SAML:2.0:profiles:attribute:X500">

<saml:AttributeValue xsi:type="xs:string">Susan</saml:AttributeValue>

</saml:Attribute>

<saml:Attribute FriendlyName="sn" Name="urn:oid:2.5.4.4" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:uri" x500:Encoding="LDAP" xmlns:x500="urn:oasis:names:tc:SAML:2.0:profiles:attribute:X500">

<saml:AttributeValue xsi:type="xs:string">Jones</saml:AttributeValue>

</saml:Attribute>

</saml:AttributeStatement>

</saml:Assertion>

</samlp:Response>

- Evaluating security policy of type 'org.opensaml.ws.security.provider.BasicSecurityPolicy' for decoded message

- Evaluating simple signature rule of type: org.opensaml.saml2.binding.security.SAML2HTTPPostSimpleSignRule

- HTTP request was not signed via simple signature mechanism, skipping

- SAML protocol message was not signed, skipping XML signature processing

- Successfully decoded message.

- Checking SAML message intended destination endpoint against receiver endpoint

- Intended message destination endpoint: https://community.canvaslms.com/saml/sso

- Actual message receiver endpoint: https://community.canvaslms.com/saml/sso

- SAML message intended destination endpoint matched recipient endpoint

- Retrieving SAML request message id: a1e634b4ifggbad51hc5fg1h0d58ch1

- Found SAML request for message id, removing: a1e634b4ifggbad51hc5fg1h0d58ch1

- Verifying issuer of the message

- Saw Enveloped signature transform

- Saw Exclusive C14N signature transform

- Verifying signature

- Forcing on-demand metadata provider refresh if necessary

- Attempting to retrieve credentials from cache using index:

- Retrieved credentials from cache using index:

- Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableUsageCredentialCriteria for criteria class org.opensaml.xml.security.criteria.UsageCriteria

- Registry could not locate evaluable criteria for criteria class org.opensaml.security.MetadataCriteria

- Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableKeyAlgorithmCredentialCriteria for criteria class org.opensaml.xml.security.criteria.KeyAlgorithmCriteria

- Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableEntityIDCredentialCriteria for criteria class org.opensaml.xml.security.criteria.EntityIDCriteria

- Attempting to verify signature and establish trust using KeyInfo-derived credentials

- Found 0 key names: []

- Processing KeyInfo child with qname: X509Data

- Provider org.opensaml.xml.security.keyinfo.provider.RSAKeyValueProvider doesn't handle objects of type X509Data, skipping

- Provider org.opensaml.xml.security.keyinfo.provider.DSAKeyValueProvider doesn't handle objects of type X509Data, skipping

- Processing KeyInfo child X509Data with provider org.opensaml.xml.security.keyinfo.provider.InlineX509DataProvider

- Attempting to extract credential from an X509Data

- Found 1 X509Certificates

- Found 0 X509CRLs

- Single certificate was present, treating as end-entity certificate

- Credentials successfully extracted from child X509Data by provider org.opensaml.xml.security.keyinfo.provider.InlineX509DataProvider

- A total of 1 credentials were resolved

- Registry could not locate evaluable criteria for criteria class org.opensaml.xml.security.keyinfo.KeyInfoCriteria

- Attempting to validate signature using key from supplied credential

- Creating XMLSignature object

- Validating signature with signature algorithm URI: http://www.w3.org/2001/04/xmldsig-more#rsa-sha256

- Validation credential key algorithm 'RSA', key instance class 'sun.security.rsa.RSAPublicKeyImpl'

- Signature validated with key from supplied credential

- Signature validation using candidate credential was successful

- Successfully verified signature using KeyInfo-derived credential

- Attempting to establish trust of KeyInfo-derived credential

- Successfully validated untrusted credential against trusted key

- Successfully established trust of KeyInfo-derived credential

- Processing Bearer subject confirmation

- Verifying received AuthnContext org.opensaml.saml2.core.impl.AuthnContextImpl@564615c6 against requested null

- User ee6692fce1cc14b07960bc8e54dbd73571ec66603bd8423dc42850605a6c6700 not found in external identity table

- There was an error during SAML authentication

com.jivesoftware.community.aaa.sso.SSOAuthenticationException: com.jivesoftware.community.aaa.sso.external.ExternalType@7f5200d5[id=1,name=SAML] external identity '3de01bae494fa6bcfc48eb8d3d315e858b28cf0184e5099d12546b924565880e' already exists for user '12435'.

at com.jivesoftware.community.aaa.sso.SsoUserDetailsProvider.validateNoExternalIdentityExists(SsoUserDetailsProvider.java:60)

at com.jivesoftware.community.aaa.sso.saml.JiveSAMLUserDetailsService.loadUserBySAML(JiveSAMLUserDetailsService.java:79)

at com.jivesoftware.community.aaa.sso.saml.JiveSAMLUserDetailsService.loadUserBySAML(JiveSAMLUserDetailsService.java:1)

at org.springframework.security.saml.SAMLAuthenticationProvider.getUserDetails(SAMLAuthenticationProvider.java:134)

at org.springframework.security.saml.SAMLAuthenticationProvider.authenticate(SAMLAuthenticationProvider.java:107)

at com.jivesoftware.community.aaa.sso.saml.JiveSAMLAuthenticationProvider.authenticate(JiveSAMLAuthenticationProvider.java:63)

at com.jivesoftware.community.aaa.sso.SingleProviderAuthenticationManager.authenticate(SingleProviderAuthenticationManager.java:15)

at com.jivesoftware.community.aaa.sso.saml.filter.JiveSAMLProcessingFilter.doAttemptAuthentication(JiveSAMLProcessingFilter.java:165)

at com.jivesoftware.community.aaa.sso.saml.filter.JiveSAMLProcessingFilter.attemptAuthentication(JiveSAMLProcessingFilter.java:94)

at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:211)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)

at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:166)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:199)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)

at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:166)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at com.jivesoftware.community.aaa.JiveRememberMeAuthenticationFilter.doFilter(JiveRememberMeAuthenticationFilter.java:77)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at com.jivesoftware.community.aaa.AwaitingAccountHelperFilter.doFilter(AwaitingAccountHelperFilter.java:38)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:199)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:199)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)

at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:199)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)

at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:166)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:186)

at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:166)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at com.jivesoftware.community.mobile.redirector.RedirectFilter.doFilter(RedirectFilter.java:134)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at com.jivesoftware.community.aaa.stateless.filter.NodeFailoverTestModeFilter.doFilter(NodeFailoverTestModeFilter.java:41)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)

at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)

at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.base.profiling.http.RequestProfilingFilter.doFilter(RequestProfilingFilter.java:46)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.P3PCompactPolicyFilter.doFilter(P3PCompactPolicyFilter.java:45)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.RemoveJsessionIdFilter.doFilter(RemoveJsessionIdFilter.java:45)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.ApplicationStateFilter.doFilter(ApplicationStateFilter.java:154)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.XFrameOptionsFilter.doFilter(XFrameOptionsFilter.java:47)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:51)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.ResourceRoutingFilter.doFilter(ResourceRoutingFilter.java:45)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.base.profiling.http.ServerLatencyFilter.doFilter(ServerLatencyFilter.java:59)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.SeoNoIndexFilter.doFilter(SeoNoIndexFilter.java:79)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.robots.RobotDetectorFilter.doFilterInternal(RobotDetectorFilter.java:64)

at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.security.XHRTokenFilter.doFilter(XHRTokenFilter.java:47)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.netflix.hystrix.contrib.requestservlet.HystrixRequestContextServletFilter.doFilter(HystrixRequestContextServletFilter.java:53)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.SearchFilter.doFilter(SearchFilter.java:37)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.MetricsFilter.doFilter(MetricsFilter.java:117)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.struts.mitui.CORSFilter.doFilter(CORSFilter.java:53)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:76)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at com.jivesoftware.community.web.filter.DispatchContextResetFilter.doFilter(DispatchContextResetFilter.java:41)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)

at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672)

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1500)

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1456)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Th

I have, in fact, done the protocol and made comments about issues I had. I get lots of messages like this, encouraging me to do … what I’ve already done...

I can’t even get to the point of things that need to be “fixed.” I’ve given examples. Thank you for your time.

[sujones]

So I figured that the error message was because I hadn't been already logged in to canvas from one of the other doors.   Instead of getting that mess of javascript, had I gotten a message that said "you're not already logged into regular Canvas" (or an independent login), I'd have wasted a lot less time.   Clearly users of the community are expected to already be able to interpret Javascript error codes -- and I wonder what else.   

   As I said, it behooves me to learn this because of the design course I'm enrolled in, so I'm willing to put up with lots of frustration.  Perhaps you should... oh, I don't know.  

[jbrady2]

Unfortunately, in my role as an instructional designer for an institution that uses Canvas as its LMS, I am only a user and Canvas community member myself, so I cannot assist you with login issues.  I only replied to your original question in an attempt to share what I know has helped me in the past when I have had issues with Canvas documentation, and I apologize if I appeared to be wasting your time as that was not my intention.

[snugent]

 @sujones ​

I going to tag the Canvas Community team members. They can help you with login issues to the community.

Deactivated user​,  @scottdennis ​,  @biray ​

[sujones]

Welp, I've solved what it was by looking at the JavaScript and guessing (I've had just enough programming classes to do that...).   So, *I* know that I can't go directly from email to "community" with that link, and then log in from there.   I have to first log into the "not the community" Canvas.   Then I don't get the error message.

Now, if letting them know about that means somebody ducks into the program and fixes it, awesome

[sujones]

Sorry for my snippiness (and for taking the "Perhaps you should" as snippiness... )   I'll do better

[scottdennis]

Hi Susan Jones,

You have hit upon the recommended best practice - sorry you had to arrive there by trial and error.  If you are authenticated into the community before you try to click on links in your external email, you should be able to, for example, follow the "by Susan Nugent in Newbie adventures in Canvas Community - View Susan Nugent's reference to you@" type links back to their source.  My recommendation is that before you start out in the community, first log into Canvas and then authenticate into the community platform.  Please let us know if you have other questions.

[sujones]

    Just curious:   How was I to know I had to be "authenticated into the community?" Yes, as I said, I have  figured out that I *had* to already be registered or I couldn't do anything.  

     So far my experience has been that I ask a question, get a few posts informing me that I really shouldn't be having that problem because it should work, and then I  figure out what I have to do by trial and error, post my solution (or, the reason I think is behind why I can't do something),  in case somebody else has the same issue ...  and then get my "solution" "explained to me.   I'm beginning to comprehend the culture now...

[Stef_retired]

 @sujones ​, just as the Canvas LMS has a comprehensive set of guides, so, too, does the Community have a set of guides that help newcomers learn how to log in and navigate the interface. Check out How do I file a ticket with Canvas Support about my access to the Community? , which lays out the steps one should follow whenever someone encounters a login problem such as the one you've described above, and the document linked therein, How do I log into the Community with my Canvas Account? , which explains the login process--the authentication to which  @scottdennis  referred.

I found these by clicking on the New here? Get Started link that appears on the Community home page. I found the same guides when I typed the keywords "Community" and "log" into the main search field that appears directly under New here? Get Started on the Community home page.

[sujones]

This is helpful, but my issue since day 1 has been that there are about 1000 places to click in all these places and no way to know where to go, when.   The first thing on the "get started" is linking to videos -- lots and lots and lots of videos.   None of them have anything to do with logging in.  

   Again, I'm figuring out the culture... don't assume anything works  without some strange hoops to go through.  (Seeing invites to events that happened last May also tends to make me click away...)  

[Stef_retired]

I see what you're saying,  @sujones ​. The links on the left side of that page--New to Canvas--do indeed consist of videos. I was referring to the links on the right side of that page, for people who are new to the Community (the section that is relevant to your question about authentication). Do you think this page could be configured better? If so, I hope you will join the Meta Community Group​, if you haven't already, to share your ideas about how the Canvas Community can better serve someone who is new to the Community...and perhaps also suggest a better structure for people who are coming to the Community to teach themselves how to use Canvas, the LMS.

[sujones]

Advice:   four million links strewn all over the page does not make for a clear path for a new user.   So, yes, it could be configured better.   As I said, I'm learning "just click everywhere until something works."   It takes a long time ...

  I'd consider joining the group but I'm afraid there would be five more dead ends just trying to sign up.