Android Attendance feature not working

[CaitlinGewin]

I have multiple user reporting the same issue with the Canvas Teacher app on Android. The Attendance (Roll Call) feature is not working. When Attendance is selected, nothing aver loads. The screen either stays blank or is an endless loading screen. Deleting and redownloading the app does not fix the issue. 

The issue appears to only be in the Teacher version of the app. The student side is working fine.

Thoughts?

[jskaiser]

I am having the same issue. It is extremely frustrating as I can take attendance without bringing it up on the screen risking accidentally sharing the site with the whole class. The rest of the app seems to work fine.

[zaelises]

I'm also experiencing this.

Not sure if Canvas Support has formally gotten reports about this occurring.

[wkreahling]

Same problem here. multiple people at my university our experiencing the same thing!!

[AndresMontiel]

I am having the same issue. It is extremely frustrating as I can take attendance without bringing it up on the screen risking accidentally sharing the site with the whole class. The rest of the app seems to work fine

[greydon · Accepted solution]

Hello @CaitlinGewin 

It sounds like everyone may be experiencing the same issue and there could be a known issue on Canvas' end.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767