Android Attendance feature not working

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CaitlinGewin
Community Explorer

I have multiple user reporting the same issue with the Canvas Teacher app on Android. The Attendance (Roll Call) feature is not working. When Attendance is selected, nothing aver loads. The screen either stays blank or is an endless loading screen. Deleting and redownloading the app does not fix the issue. 

The issue appears to only be in the Teacher version of the app. The student side is working fine.

Thoughts?

 

1 Solution
greydon
Instructure Alumni
Instructure Alumni

Hello @CaitlinGewin 

It sounds like everyone may be experiencing the same issue and there could be a known issue on Canvas' end.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767 

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