Access

[TonyaFreeman]

Hello,

I am unable to access my courses on the web- which is new. Is there something you all can turn on? I still have access on my mobile app but I am needing to submit assignments from my surface pro. Thanks in advance!

[Chris_Hofer · Accepted solution]

Good morning, @TonyaFreeman ...

I have seen several people post similar questions here in the Canvas Community.  There are a handful of suggestions that you can try on your own:

• Make sure that your web browser is up-to-date.  In general, Google Chrome and Mozilla Firefox are great browser to use when navigating around Canvas.
• Clear your browser cache/history.  After you do this, close your browser, re-start it, and then log back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact the University of Alabama at Birmingham's eLearning department.  They may have some suggestions for you.  I visited their website, and I found the following page for you which has some technical support contact information: Canvas - eLearning | UAB.
• Reach out to the Canvas Help Desk staff.  They may have some other things for you to try, too.  How do I get help with Canvas as a student?

Hopefully these things will be of help.  Sing out if you have any other questions for Community members...thanks!  Good luck!