Add Extra Time and Reopen New Quiz

[pcharles]

A few of my students have been experiencing a problem where a Quiz in Lockdown Browser will not let them submit the quiz.  When the timer expires they are finding that at some point it also stopped accepting answers. 

I have tried adding extra time and reopening the quiz, but the students are reporting that the quiz tells them their time is up and then closes.  We have tried reopening a couple of times and the same thing happens. 

Does anyone know what the rules are for reopening and whether it is possible to add extra time and reopen a quiz? 

I noticed there are two separate ways to add extra time that do not seem to communicate with each other. One is under accommodations and one is under the moderate button.  Does anyone know if there is a difference and how they relate to reopening a closed quiz?

Thanks,

Paul

[greydon]

Hello @pcharles

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with lockdown browser. From what you've explained, it sounds like abnormal behavior. There are canvas quiz settings and there are also lockdown browser settings. Does the timer expire on the canvas settings? And then lockdown browser is not allowing them to submit on their browser? When you say you are re-opening them for the students - again, is that in canvas specifically? Normally if you use the available from-until dates on canvas but not the "timed quiz" option, students can come back in and pick up where they left off. If the timer expires, normally it should auto-submit this for the students. If they are unable to submit, it may be a problem with the setup or something wrong with lockdown browser.

Also, on canvas you can add extra time and attempts to students taking the quiz using moderate:

https://community.canvaslms.com/t5/Instructor-Guide/Once-I-publish-a-quiz-how-do-I-use-the-Moderate-...

Please feel free to respond with more details or you could try speaking with Canvas and/or Respondus directly. Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767

https://web.respondus.com/contact/

[jwillin]

Hi,

The answer above does not fully address @pcharles question. I ran into this issue with an instructor recently and I was really flabbergasted to discover that you cannot add extra time for a student when you are reopening a timed quiz for them. If the quiz auto-submitted because the timer ran out, it is not possible to reopen it and give them extra time to continue with that attempt. I can't imagine why this constraint exists. I understand that an instructor may not want to give a student any extra time for a quiz that closed before the timer expired but it seems likely that one of the most common scenarios for reopening a quiz is that a student encountered some issue out of their control, ran out of time, and needs a chance to finish their quiz attempt. 

Is there a plan to address this limitation? Is it on the road map? If it's not, could we get it on there?

I contacted customer support to make sure that I had not missed something when I was testing this. They confirmed that the functionality I was looking for does not yet exist. They said, 

This is a follow-up to our call earlier. You called Canvas Support today because you want to grant more time to an attempt for a quiz submission. You can reopen an attempt, or grant extra time, but can't give more time to an attempt that already used up all their time or already submitted. I hope you have a good rest of your day!

Matthew
L1 Tech Support

Thank you,

John Willingham