Attendance report

[Lfhender]

Hello,

Hope your day is going well.

When I run the attendance report, it sends an email; however, I am unable to open the file.  It says the page is not working  HTTP error 500.  

Any assistance is appreciated.

[UHD_AdminNickM]

Attendance reports when downloaded and sent to your email have a 6 hour expiration time frame. Is it possible that you downloaded the report but attempted access post the 6 hour window? 

A HTTP error 500 usually means a server disconnection of some sort. Likely due to internet connection or limited access to a particular content item. You can try clearing the cookies and cache for the browser you are using. Or try using a totally different browser altogether. Then try downloading the file and immediately open the link sent to your email. 

[Chris_Hofer]

@Lfhender ...

I tried running the attendance report: How do I run Roll Call Attendance reports in a cou... - Instructure Community - 1023 (canvaslms.com).  When I ran this in my own sandbox course, I got the report sent to my e-mail almost immediately.  The body of the e-mail contained a super long URL filled with numbers and letters.  But, I clicked on the link, and it downloaded a *.csv file to my computer which I could open in MS Excel.

If you continue to have difficulties with this, I'd suggest contacting the Canvas Help Desk staff.  How do I get help with Canvas as an instructor?

I hope this will be of help to you.  Sing out if you have other questions about this.