Audio Playback Issue - noise

[AngeliqueBezuid]

Good day,

I have noticed that the audio files uploaded on Canvas are producing a strange “cracking/underwater” sound during playback. Interestingly, when I open the same audio files directly on my PC, the sound is clear and does not have this issue. Have re-uploaded it numerous times and it is still doing the same.

This seems to be happening across multiple modules and with different users uploading the audio. Is anyone else also experiencing the same issue on Canvas?

Kind regards,

Angie

[CanvasJackie · Accepted solution]

Hi @AngeliqueBezuid, 

Please submit a support ticket so taht engineering can take a deeper look into the issue. 
How do I contact Canvas Support? 

[CanvasJackie · Accepted solution]

Hi @AngeliqueBezuid, 

Please submit a support ticket so taht engineering can take a deeper look into the issue. 
How do I contact Canvas Support? 

[AngeliqueBezuid]

I logged a ticket on the 27th of August but have not received a reply. I also sent a follow-up email, yet there has still been no response. The issue is ongoing and affects several users, not just me.

[Hildi_Pardo · Accepted solution]

Hi @AngeliqueBezuid - I was having issues with recording and haveing strange audio, or with recording and having no video at all.   After trying everything possible, I figured there was something conflicting on my machine and my Tech suggested re-imaging my computer.   That fixed everything for me!