Bug report - Canvas not working on Firefox

[maicf]

the Canvas website loads on Firefox and I can login, but then I can't access the favourite courses (they show up as grey rectangles that flicker), nor the dashboard or other tabs. (It works well on Safari)

[clpatter]

I'm seeing the same thing, and I'm a Canvas admin.  I can log in fine, but then I can't do anything once I'm there.  I then logged in with Firefox, and everything is working fine.

[chriscas · Accepted solution]

Hi @maicf,

If Canvas is working for you on Safari, but not Firefox, it's likely to be more of a problem with your device or browser than Canvas itself.  I'd first recommend making sure Firefox is updated, then if you still have the same issue, clear your Firefox browser cache.  if the problem still persists at that point, you could try to contact Canvas support to see if they'd have any additional suggestions.

Hope this helps!

-Chris