Can my role be elevated to account admin?

[DouglasMcCarty]

We've experienced some employee layoffs, specifically those who previously served as account course developers and admins.  I'm not certain what my assigned role is (I cannot see my role when viewing my Canvas profile/user settings).  I also see a new (published) course in my account, but I cannot edit it.  While I appear to have course admin permissions over one course, I lack admin permissions in this other course.  As far as I can tell, I'm "enrolled" in both courses. Would appreciate assistance from someone who can view my account permissions and make changes.

[chriscas · Accepted solution]

Hi @DouglasMcCarty,

I believe you are using the free-for-teacher Canvas instance, which does not expose any kind of account administration options to anyone.  You may be enrolled in one or more courses in that instance, and the options you have in those courses will depend on the role in the course, visible from the People page as @Gabriel33 mentioned.  he Teacher role has the most available options, while other roles will have reduced options.

I hope this information helps.

-Chris

[Gabriel33]

This forum is a general Canvas forum, and most people here are not from your institution (and even those who are may not know that they are), so it is very unlikely you'll find someone here who can view your account permissions and make changes.

To find someone who can, you'd probably need to send in an IT ticket inside your institution, sometimes those are available from a "help" button on the bottom left of your Canvas instance.

That said, in the People tab of a course, you can see what your role is in that course.

Alternatively, if you add "/api/v1/courses" to the end of your main Canvas url, you should be able to see a JSON with the courses you are enrolled on, and your enrollment type.

[chriscas · Accepted solution]

Hi @DouglasMcCarty,

I believe you are using the free-for-teacher Canvas instance, which does not expose any kind of account administration options to anyone.  You may be enrolled in one or more courses in that instance, and the options you have in those courses will depend on the role in the course, visible from the People page as @Gabriel33 mentioned.  he Teacher role has the most available options, while other roles will have reduced options.

I hope this information helps.

-Chris

[dbrace · Accepted solution]

Hi @DouglasMcCarty,

To answer your question (Can my role be elevated to account admin?), the general answer to that question is yes (I generally recommend having a Canvas "admin" user account and a Canvas "regular" user account). A better way to answer that question is probably "How can my role be elevated to account admin?".

In order to do that, I would recommend that you contact your IT Department. You should have a conversation with them about the situation and your request. They might be able to help you or put you in contact with your Instructure/Canvas CSM for more specific assistance to verify you and (potentially) increase your level of access.

-Doug