Cannot copy course

[SarahSiroka]

I cannot copy a course - I keep getting a message that there was an error and to reload page.....HELP

[Hildi_Pardo]

Hi @SarahSiroka -   What are the exact steps you are following?   And are you Copying a course?  Or importing content from a course?

At our school district, only a Canvas Admin can copy a course (but teachers can import content from a course).

I do know that on some rare occasions when teachers have imported, and they had an error, it was either because their course exceeded the courses size limitations, OR there was something else corrupted in their course.  A couple of example of issue with something being corrupted in their course was:   way toooooo many Assignments in a course, and this happened because they accidentally had imported a course multiple times, have 4 or 5 or more copies of their Assignment Groups and Assignments.  In another example they had bad HTML code on some pages, which was causing issues.

[AboodHashem]

I have the same issue for a course that I have copied a lot of time in the past without any issues. I keep getting: "Something went wrong during copy course operation. Reload the page and try again.". Any idea on what is going on?

The steps are the same steps that I always do:

1. From the "Settings" tab in the course page.
2. I choose "Copy This Course".
3. I update the new "Name" & "Course code".
4. Then "Select specific content".
5. Then "Create Course".
6. Then the error pops up.

Any ideas? 

Thanks in advance.

Abd.

[chriscas · Accepted solution]

Hi @AboodHashem,

I would definitely report that issue to Canvas support if you have the ability to do that.  There were some UI changes to the copy and import screens included in last weekend's update, so it's possible that even though this was meant to be just a UI update that something else was inadvertently changed and needs to be fixed.  There have been a couple posts in the community here about trouble copying and importing since the last update, so it's not just you, but it also doesn't seem to be affecting every single user either.  Support can help investigate and they'd be the ones to send the issue to engineers/developers to fix.

I hope this helps a bit!

-Chris

[AboodHashem]

Thank you for the suggestion. I've just done so.

Abd.

[L_Montgomery]

I just submitted one, too. I am having the exact same issue.

[SarahSiroka]

Hi Chris

I too submitted a report to Canvas support and chose critical timing because I have new classes starting next week - it has been a few days and I have not gotten any response. I am seriously starting to panic and fear I will have to cancel classes

[SarahSiroka]

I wish I had a clue = has anyone out there copied a course successfully???? 

[kevinhitt]

It seems like this was recently resolved for our institution! No notification or change, but the error no longer persists for our impacted user. 

[SarahSiroka]

seems to work now for me too - so odd -