Canvas classes

[Itsnotadriantho]

I am having an issue with canvas since yesterday afternoon. My classes are not loading (They just blink) and I'm unable to see or do any work. I tried using canvas on different browsers and different devices, only for the same results. Can somone please tell me how I can fix this problem before my assginments are due.

[nwilson7 · Accepted solution]

@Itsnotadriantho 

There are a couple things to try.  First, make sure you are using a supported browser to access Canvas (I recommend Chrome).  Here is a list of the currently supported ones:  What are the browser and computer requirements for... - Instructure Community . 

If you are already using Chrome, I would clear you cache as that can sometime cause this issue.

Clear cache & cookies - Computer - Google Account Help

Hope one of these solve your issue!

-Nick

[Itsnotadriantho]

It worked. Thank you

[elizabeth-0313]

I use Chrome, I cleared my cache, but I am still experiencing this problem. Is there any other suggestions you have?

[Chris_Hofer]

Hello there, @elizabeth-0313 ...

Have you tried another browser like Mozilla Firefox?

In addition to clearing your cache/history, there are a couple other things to try:

• Contact San Joaquin Delta College's student Canvas help folks.  I went out to their website to see if I could locate any information for you, and I stumbled upon these pages which have some good contact information: Students - Student Canvas Help | San Joaquin Delta College and Students - Online Student Services | San Joaquin Delta College.
• Try reaching out to the Canvas Help Desk folks.  You can read more about how to contact them by looking at this Guide: How do I contact Canvas Support? - Instructure Community.

Hopefully these additional resources will be of some help to you.  Keep us posted...thanks!

[jimpeacock]

I can login using Chrome but get an ERROR page

I can NOT even log in using Safari

Please help

[Chris_Hofer]

@jimpeacock ...

Have you tried clearing your browser history/cache in Chrome?  And, is your Chrome browser up-to-date?

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Also, have you tried downloading Mozilla Firefox to see if you experience any issues navigating Canvas with that browser?

I would suggest you contact the Canvas Help Desk staff if none of the above suggestions work for you.

Keep us posted...thanks!

[jimpeacock]

Thanks Chris, I did clear it in both Chrome and Safari and that seemed to do the trick. 

thanks