Canvas email not forwarding to instructor email

Niedzialomski
Community Member

I would like my Canvas emails to forward to my university email account.  The email account is listed under the "Ways to Contact" in Settings, but it has an error message that says "Canvas was unable to send email to this address."  

The email address is typed correctly, and I cannot figure out how to edit it or have it try to send again.  It is possible that the email address was not working at the beginning of the academic year, as I was just hired and it took a few weeks for everything to get sorted.  Now the email should work.  

I tried adding my personal email account, and that was successful, but I want the emails to go to my university account.  I tried adding my university email again, but it didn't allow me to do this (presumably because it is already listed).  I have not found a way to delete and then add back the university email.

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