Canvas frozen problem

[KatharineHouk]

When I attempted to submit a PowerPoint presentation for my course, when partially submitting it Canvas froze and remains frozen whatever I do. My course is ET-550 at Hartford International University for Religion and Peace. Why did this happen? How can I unfreeze Canvas to try again in a way that Canvas will not freeze? I am a student. 

[Chris_Hofer · Accepted solution]

@KatharineHouk ...

Sorry to hear that things froze for you when you were trying to submit a PPT presentation for your course.  Unfortunately, we here in the Community do not have access to Harford International University's Canvas environment or any of their Canvas courses.  So, we wouldn't be able to do a deep dive into troubleshooting this.  However, there are some general things you can try on your own:

• Clear your browser history/cache.  After you do this, close out of your browser completely, and then re-start your browser.  Log back in to Canvas, and try to re-submit the PPT to your instructor.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Try a different browser completely.  Generally speaking, you should have good luck using either Google Chrome or Mozilla Firefox as your browser of choice.  But, even on my Windows 11 laptop, I've had good success with my Edge browser.  I'm not sure if you have tried any of these, but it's worth a shot.  What are the browser and computer requirements for Instructure products?
• Try reaching out to Canvas Support to see what they suggest: How do I get help with Canvas as a student?
• Reach out to your instructor directly.  Using the link from my previous bullet point, you can send your instructor a message letting him/her know that you are experiencing issues submitting the PPT.  Your instructor might offer an alternative way for you to submit the assignment.  Generally speaking, though, hopefully your file isn't 5 GB or larger...as outlined here: How do I submit an online assignment? - Instructure Community - 503 (canvaslms.com).

Hopefully one or more of these options will work for you.  Please keep us posted here in the Community...thanks!