Canvas inbox

[jondouchen]

One of our students has a notification on their left side toolbar saying they have 12 inbox messages. When they click on inbox, though, it says "No Conversations to Show." Anyone else have this issue? How can we address this? 

[chriscas · Accepted solution]

Hi @jondouchen,

The only suggestion I would have is to use the dropdown menu that currently says "inbox" to switch to the other options and see if the messages are in one of those areas and not the direct inbox.  if that doesn't seem to be the case, I think this would be something to contact Canvas support about so they can investigate and hopefully figure out where the 12 messages are!

-Chris