Canvas only showing black boxes when i log in and nothing loads

[NathanPPowell]

Whenever I try to open my canvas home page or any class it only show black boxes and squares when I log in on Edge or Fire Fox it works fine but only on Chrome it wont load.

[NoahBoswell · Accepted solution]

Greetings @NathanPPowell ,

Welcome, and thank you for posting on the Instructure Community!

This behavior is quite strange, I have never seen anything like this before. I wonder if your institution has utilizes custom CSS in your instance that google chrome is having issues loading, however the other search engines are responding to just fine?

Have you by chance reached out to anyone else at your school to see if they’re experiencing the same problem? If nobody at your school is experiencing the same issue, it might be worth reaching out to canvas support (if enabled by your school via the help button). However, again, this behavior is really strange and I’ve never seen it before so maybe start off by reaching out to your school’s I.T. department and go from there.

It might also be worth it to clear your cache and restart your device, too.

Hope this helps, all the best!

Noah