Canvas page not loading

[ZoeJones]

My canvas won't completely load, my web browsers and everything else works on my laptop, except for canvas I've tried all different web browsers such as google, Microsoft, etc. I can log on my canvas on anything else and it works but not for my laptop I just get a full white blank screen with just my college emblem at the top, the calendar box, and help. I do not know how to fix it I haven even restarted my computer multiple times and nothing seems to help.

[Chris_Hofer · Accepted solution]

Hi there, @ZoeJones ...

Thank you for confirming that you've tried different web browsers ... that's one of the things I would have suggested.  I would also suggest clearing your browser's cache/history files.  Once you do that, close your browser, re-start it, and then log in to Canvas again to see if things look better.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Another thing to do is to contact Rose State College's Online Learning / eLearning / Distance Learning department.  They might have some suggestions for you.  I browsed their website, and I found this page for you: Canvas (rose.edu).

Finally, I would suggest you contact the Canvas Help Desk staff.  They may also have some suggestions for you.  Check out this Guide for more details: How do I contact Canvas Support? - Instructure Community

I hope this helps!  Sing out if you have any other questions about this...thanks!

[IshaqChowdhury]

Hello, 

I have a similar problem, however I found out that it does work if I try on a different browser. It works in Safari, but not in Google Chrome. How can I fix this issue so that it does work on Google Chrome?

[Chris_Hofer]

Good morning, @IshaqChowdhury ...

Interesting that Canvas is working better for you in Safari vs. Chrome.  I guess I would suggest that you reach out to Canvas Support to see what they suggest.  I'm not sure if you'll have to configure anything differently in your browser, but Canvas Support folks should be able to help you with that.

• How do I get help with Canvas as a student?
• How do I get help with Canvas as a student?
• How do I contact Canvas Support?

Please report back here once you have been able to find a solution...thanks!

[IshaqChowdhury]

Hello, 

We were able to resolve this issue. I completely uninstalled Google Chrome, restarted my computer, and then re-installed Google Chrome and it was able to work. 

[KristinWright]

Mine also isn't working. I've cleared everything. I've also sent an inquiry to the schools webcourse dept in hopes they can help, because it's evident there is really no help here.