Good morning, @DambraHamil ...
It sounds like you are going to need to ask your instructor about your Cengage question. Folks here in the Canvas Community don't have access to your school's Canvas environment or anything related to your Cengage interface, so we wouldn't be able to help troubleshoot this with you. You can contact your instructor by following the information in this Guide:
How do I get help with Canvas as a student?
Good luck! Hopefully you'll be able to connect with your instructor soon!
