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CarolPou
New Member

Change User Details

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We have created a student (A) using his email address but the student name was wrongly entered. The wrong name belongs to another student (B) with a different email address. 

When we search under the "People" tab, only student B appears & we cannot find student A at all. 

How do we rectify this? Thanks.

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1 Solution
JeffW
Community Participant

Hi @CarolPou!

Did the suggestion above work for you? Searching by the email that was entered for the account should bring them up. If for some reason you are still having trouble, I'd recommend reaching out to Canvas Support. Be sure to let them know the names of both users and both emails in question, as well as which email should go with which user.

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3 Replies
louisavdlinden
Channel Partner

Try to enter the e-mail address of student A in the search bar under People instead of the student name.

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Thanks Louis, will give it a try.

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JeffW
Community Participant

Hi @CarolPou!

Did the suggestion above work for you? Searching by the email that was entered for the account should bring them up. If for some reason you are still having trouble, I'd recommend reaching out to Canvas Support. Be sure to let them know the names of both users and both emails in question, as well as which email should go with which user.

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