Collaborations

[Flapper]

I am trying to contribute to a Collaboration and I keep receiving a message 'An unexpected error occurred'.

Any suggestions please.

Thanks in advance.

[Chris_Hofer]

Good morning, @Flapper ...

Have you tried reaching out Canvas Support to see if they would be able to assist you more with this error?

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Before contacting Canvas Support, you might also try clearing your browser history/cache.  Then, close your browser, and re-start your browser to see if you still get that error message.  If so, then reach out to their help desk.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Hope this will help a bit.  Please come back to this topic to provide an update so we know how the help desk staff was able to assist you.  Thanks!

[Flapper]

Thanks Chris

I asked the IT Help desk for assistance and they were great.  Followed all their instuctions but still no luck.  In the end they told me that my course didn't support collaborations and we should use Teams or Canva instead.

[Chris_Hofer · Accepted solution]

Good morning, @Flapper ...

Hmmmm...interesting.  Do you know if your school has Google or O365 so that you can connect to those tools in Canvas Collaborations?  Here are the related Guides:

• How do I use the Collaborations Index Page?
• How do I create a Google Docs collaboration as an instructor?
• How do I create a Google Drive collaboration as an instructor?
• How do I create a Microsoft Office 365 collaboration as an instructor?
• How do I delete a collaboration as an instructor?

Hope this helps in some way!