Copying new quiz into another course - content missing

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danielle_cleary
Community Explorer

I am copying new quizzes from a course into another course. The quiz copies over with the marks the quiz is worth but none of the questions appear. 

I have searched the question forums here and have attempted the suggested solutions here https://community.canvaslms.com/t5/New-Quizzes-Users/New-Quizzes-quiz-not-copying-via-course-import/... and also here https://community.canvaslms.com/t5/Canvas-Question-Forum/Copying-New-Quizzes/m-p/516272 bt none of these are working. 

Some of the quizzes are copying from one course to another but many are not. 

Does anyone have any suggestions to help?

Thanks so much,

Danielle 

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greydon
Instructure Alumni
Instructure Alumni

Hello  @danielle_cleary 

Thank you for contacting Canvas Support. We're sorry to hear you've been experiencing issues with new quizzes not copying over correctly. I checked the guides that you mentioned and if neither of those are working, likely we'd need to look at the specifics of your questions. Are you using images or other files in the questions themselves? Are you using item banks? If so, those files and item banks would also need to be brought over with the quiz:

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-move-or-copy-a-question-from-one-item-b... 

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-copy-content-from-another-Canvas-course...

If neither of those resolve the issue, you should contact Canvas Support directly.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767 

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