Credentials showing up in course navigation menu - started today 5/14/25

[sbocard]

As of this morning, we are seeing "credentials" repeated 5 times on every course navigation menu.  We are seeing this only in our production environment.  It does not exist in test or beta.  What changed??? 

[Gabriel33]

I don't see it in my instance.

Did you ask your local Canvas Support if they are aware of it? In my institution a similar thing happened a few months ago (with a different navigation button being duplicated), and it was an internal issue.

[sbocard]

Thanks for responding so quickly -- We submitted a ticket and let our representative know.   This is the first time we've seen anything like this.  Thanks again!

[reynlds]

This affected our institution also. I've heard that this is an artifact from a Badges to Credentials migration. I've got a support case on it (12303533) which was rolled into a larger case, telling me that we're not alone in it. If you check your institution apps you'll see a bunch of new externals added called "Badgr at badgr.com: Badgr in Canvas LMS". I'm guessing the Dev Key necessary to power these is inherited. I didn't remove the apps, but I did turn off all of their placements, and am currently awaiting Instructure guidance to complete this...

[sbocard]

Excellent, thank you ....  we were so confused because we did not introduce anything new to our Production environment then all of sudden multiple "credentials" appeared on all our course navigation menus.   It would be great if Instructure would release an announcement.   Thanks Again!

[reynlds]

FYI...I noted earlier that our "Badgr" placements were disabled, so I turned them back on, and everything appears where it was left. We most likely won't pay for Credentials, so we're set for now.

[phanley]

We're also seeing the same -- each one says Created: May 14, 2025 when I click through, so if you're seeing similar it's probably an error with an automated process?

[sbocard]

Credentials is now appearing once.   I did not see any notification mentioning the addition of Credentials to the course navigation menu, in the first place.   Glad it's not repeated but should even one remain? 

[kerriengland5]

I found this article in the Credentials product blog: 

https://community.canvaslms.com/t5/The-Product-Blog/Updated-Advancing-Canvas-Credentials-The-Path-fr...

Long story short- updates rolling out on May 12 and expected through May 23. However, since we aren't using this product and had the Badges course nav link hidden, we really need Credentials hidden. (I do realize that instructors can manually make it not visible, but we're going to deal with unhappy users.) 

[KatieBiehl]

Same here. I've sent a help desk ticket in. I suggest you send one as well so they are made aware of the issue or know to update us on why it is listed multiple times and the value-add of this (???)