Custom Account Role

[RobertGibson]

Colleagues,

Perhaps we are not understanding this correctly. We have individuals whom we would like to have a custom account role with special permissions. So, we create that "role" under Account Roles. Great.

But we cannot find where to actually apply that role to a person. We can assign course level roles within courses. But not this custom Account Level role. We have looked everywhere for an option or setting. What are we missing?

[chriscas · Accepted solution]

Hi @RobertGibson,

Account roles are given by going to the Account Settings page -> Admin tab, and giving the user an admin (account) role there ( How do I add an admin to an account? - Instructure Community).  If you intended the role to be added to certain courses only, you'd want to create a custom course role instead of a custom account role.

Hope this helps!

-Chris

[glaviolette]

Hi,

I have created a new role called "Sub Admin."  However, when I go to add a new admin, I do not have "Sub Admin" as an option.  Please see attachment.

Thank you,

Gretchen Laviolette

[Chris_Hofer]

@glaviolette ...

I'm not sure if this would help or not, but have you tried clearing your browser history/cache, closing the browser, and then re-starting the browser to see if your new role appears in the list?

• How do I clear my browser cache on a PC?
• How do I clear my browser cache on a Mac?

[glaviolette]

Thank you for this suggestion. 😀  Unfortunately it did not help. 😔