Hi @KayleeBelluscio,
Welcome to the Instructure Community, we're glad you found us! Unfortunately, this one is going to be somewhat difficult for us to help with, as we don't have access to your Canvas course/account/instance. If you're a student, I'd report the issue to your teacher. If you're a teacher, you likely need to report this issue to your school's Canvas team (usually located in the eLearning / IT / Digital Education areas) so they can take a look at the app configuration and potentially work with the vendor to fix whatever the issue is.
I hope this info helps!
-Chris
